Forward deployed engineers · for small businesses
Your own forward deployed engineers, without hiring a tech team.
Big software companies send forward deployed engineers to sit with their biggest customers, learn how the work really gets done and build tools that fit. WorkAgent does the same for small businesses. Real people learn how you work, build the fix and keep it running.
What is a forward deployed engineer?
A forward deployed engineer (often shortened to FDE) is an engineer who works right next to the customer instead of far away in a product team. They don't hand you software and walk away. They learn your day, spot the jobs that waste time, and build tools around how you already work.
Until now that was something only large companies could get. Most small businesses are left to piece together apps that almost fit, and to pay for features they never use.
How WorkAgent works as your forward deployed team
- 01We learn your businessYou tell us what's slowing you down. We ask questions and look at how the work happens today.
- 02We build the fixUsually a simple tool, often using AI, that fits the phone, email and apps you already use. You approve anything important.
- 03We keep it runningA real person watches over it, fixes what breaks and adds to it as your business changes.
What we build for small businesses
The jobs are everyday ones. The fix is built for your business, not a one-size-fits-all app.
- Answering missed calls and texting customers back, even after hours
- Online booking, reminder texts and filling cancellations
- Quotes, invoices and polite reminders for unpaid bills
- Replying to Google reviews and asking happy customers for one
- Sorting email, receipts and the forms you fill in again and again
- Replacing apps you pay too much for with one simple tool
Forward deployed engineer vs. the usual options
Questions
What is a forward deployed engineer?
A forward deployed engineer is a builder who works right alongside a customer instead of from a distance. They learn how the business really runs, find the jobs that eat up time, and build tools that fit, then stay close to keep them working. Big software companies use them for their largest clients. WorkAgent brings the same approach to small businesses.
Do I need to be good with technology?
No. You tell us what's slowing you down in your own words. We handle the technical side and show you the result in plain English.
Is this an AI app I have to learn?
No. WorkAgent is a team of real people. We often use AI tools to build the fix, but a person sets it up, checks the work and is there when you need help.
What kind of things do you build?
Usually small, practical tools: answering missed calls, booking and reminders, chasing unpaid invoices, sorting paperwork, replying to reviews, or replacing an app you pay too much for.
How much does it cost?
Every business is different, so there's no price list. We learn about your business first, then give you a clear quote with the ongoing costs spelled out.
Is it cheaper than hiring an engineer?
For most small businesses, yes. You get the skills of an engineer for the jobs that matter, without a full-time salary, recruiting or managing a tech hire.
Tell us what's slowing you down.
A real person reads every message and writes back by email. If it makes sense, we'll set up a quick call from there.
I'd like to explore my options